Customized Five Diamond Customer Service Training
– for groups of 5 people to 100
At The Hotel Institute we provide affordable and relevant Five Diamond customer service training solutions for businesses, front-line staff, mid-level managers, and executives.
The Hotel Institute’s approach to 5-Diamond Service will help your staff gain a sense of pride and passion for providing excellent customer service and going above and beyond the call of duty to exceed guest expectations.
As customers each one of us has needs, wants, desires, and emotions, the ability of your employees to anticipate and react to satisfy these customer needs makes Five Diamond Customer Service an integral part of the business model strategy for your business.
Excellence in customer service will create a positive buzz about your company and will help you maintain strong relationships with your customers. Customer service excellence will also give you a competitive advantage that will allow you to achieve better results than your competition. In today’s customer-oriented business environment, “people skills” are critical for personal and organizational success. How your company handles its customers can affect the team and overall company performance.
Our vision for the future is to continue raising the bar of service excellence in Central America, and abroad. Using our ready-to-go, tailored, leading edge, and innovative training methods backed by the prestigious partnership with the AHLEI we plan to foster an industry of tourism professionals who recognize that great service means great business!
Professional Certifications for Tourism & Hospitality
– for small groups or individuals
Through our partnership with the Educational Institute of the American Hotel & Lodging Association (AHLEI) we can certify individuals and properties across different programs including customer service, safety and security, sales & marketing, front office operation, and other departmental programs.
In obtaining an American Hotel & Lodging Association certification, you gain the skills and confidence required to excel at customer service and other subject areas as well. For businesses choosing The Hotel Institute Training and AH&LA Certifications, your investment distinguishes your business with a competitive edge and a newly trained staff dedicated to enhance the experience of visitors to your property and destination.
To request a customized quote or to receive more information please contact Mr. Fritz Fandino at fritz@thehotelinstitute.com or by calling 1-877-999-8240.
